Contact Us
Need help with your account, deposits, technical issues or general feedback? Contact Pokiez support for quick assistance via live chat, email or phone. Account queries, verification and payment questions are handled by our team. For technical concerns, provide device and browser details when you get in touch. Feedback is welcome - use the channels below and expect a prompt reply during listed hours. Help is available for everyday account and gameplay issues on desktop.
| Department | Contact |
|---|---|
| Customer support | Live chat & support email: [email protected] (account & technical support, 24/7 chat) |
| General enquiries | General queries: [email protected] (payments & billing, email only) |
| Affiliate enquiries | Affiliate team: [email protected] (partner & media) |
| Phone | +61 2 8391 2746 (phone support for AU) |
| Working hours | Mon-Fri, 09:00-18:00 (AEST) |
Email Support
Email is the preferred way to reach us for detailed requests, account issues or when you need to send documents or explanations. Include a clear subject line, your account username or ID and up-to-date contact details so we can process your request without delay. Expect a response by email; adding attachments and concise notes helps speed handling.
Send us a message
Response Time
Most enquiries are answered within one business day. Use live chat for quick account, deposit or bonus queries; email support handles detailed requests. More complex issues may take longer depending on their nature and may require more time to resolve. We’ll keep you updated and aim to resolve queries as fast as possible.
Feedback
Have an idea or suggestion for Pokiez? Send your feedback via live chat or email and tell us what could be improved. All messages are read carefully and fed back into product updates and site fixes. Your tips help shape new features, offers and usability, so please get in touch whenever you spot something we can do better.