Responsible Gaming

At Pokiez we take player safety seriously and are committed to promoting responsible play across our site. Our Responsible Gambling approach sets clear boundaries, practical tools and accessible support so customers can manage activity and stay in control. Pokiez Responsible Gambling focuses on prevention, early help and simple options to pause or limit play when needed. Account controls, help links and support contacts are available to assist with deposit limits, cooling-off periods and self-exclusion. Use the tools in your account or contact support if you need assistance. Help is confidential and available.

Player protection principles

Clear rules and visible tools support safer play. Age verification and account checks reduce underage access. Limits and exclusion options exist to lower risk. Responsibility, transparency and prompt response to concerns guide our approach to player protection.

Tools to manage your play

Deposit and loss limits

Set daily, weekly or monthly deposit caps from your account settings or request limits through support. Loss limits can be applied to control total spending. Limits are practical controls you can change when you choose.

Session and time limits

Use session reminders or set maximum daily play hours to prevent long sessions. Log out between sessions, take breaks and use time limits to reduce extended play periods.

Self-exclusion and cooling-off

Choose temporary cooling-off or longer self-exclusion if you need a break. Request options via account settings or support. Self-exclusion blocks access to play for the selected period and prevents account use until the period ends.

Recognising problematic behaviour

Common signs include spending more than planned, chasing losses, skipping responsibilities or mood changes related to play. Increased deposit frequency, late-night sessions or rapid bet size increases are warning signals. If these appear, consider applying limits or seeking help.

Guidance for staying in control

Set a strict budget and stick to it. Use deposit, loss and session limits. Remove stored payment methods if helpful and avoid borrowing to gamble. Keep a simple log of time and spend, and pause play when targets are exceeded.

Professional help and support organisations

Access local support when needed. Australian services such as Gambling Help Online, Lifeline and Gamblers Anonymous offer confidential counselling, online chat and meeting information. For urgent support contact local health services or a helpline. Account support can also point you to appropriate services on request.