Privacy Policy Details
Pokiez is committed to protecting your privacy. This page explains how we collect, use and safeguard personal, technical and transactional data when you access our site or use our services. It covers what information we ask for at registration and during account use, how data is processed for payments, security and account verification, and the choices available to you about your information. Read these terms to understand how your data is handled and how to exercise your privacy rights in relation to your Pokiez account.
Information We Collect
Personal data
Name, date of birth, contact details, address and government ID when required for verification. Email and phone are used for account access, security notices and transactional messages.
Technical data
IP address, device and browser information, operating system, unique device identifiers and log data collected automatically to deliver services, detect fraud and maintain site stability.
Transactional data
Payment details, deposit and withdrawal records, currency used (AUD/A$ or crypto), transaction timestamps and related billing information required to process payments and comply with legal obligations.
How Information Is Used
Account management, payment processing and verification are primary uses. Data also supports security checks, KYC where required before withdrawals, bonus administration, customer support and regulatory compliance. Aggregated data is used for operational reporting and trend analysis.
Data Protection and Security
Data in transit is protected using HTTPS and modern TLS encryption. Hosting and platform infrastructure use standard firewalls and DDoS mitigation to maintain availability. Access to personal data is limited to authorised personnel and service providers. KYC documents and sensitive records are stored securely and processed only as needed for verification and compliance.
Cookies and Tracking Technologies
Cookies and similar tools are used for session management, preferences, analytics and fraud detection. Third-party analytics and advertising partners may place cookies. You can manage cookie settings via your browser or device. Blocking cookies may affect site functionality.
Your Rights
Access and correction
Request access to the personal data we hold and ask for corrections to inaccurate information. Verify your identity before we respond to requests.
Deletion and account closure
Close or self-exclude your account and request deletion of personal data where permitted by law. Some records may be retained to meet legal, tax or anti-fraud obligations.
Other rights
Where applicable you may request restriction of processing, portability of certain data or object to direct marketing. Submit requests via your account or support channels and include sufficient account details.
Data Sharing and Third Parties
We share data with payment processors (cards, MiFinity, NeoSurf and crypto networks), game providers, analytics vendors and fraud prevention partners to deliver services. Personal data is disclosed to comply with legal orders or to protect rights and safety. Service providers process data on our behalf under contractual terms.
Policy Updates
Privacy practices may change. Material updates will be posted on this page with an effective date. Routine clarifications and minor edits may appear without prior notice. Check this policy periodically for current terms.